UK261 · EU261 · checked August 2026
Answer a few questions and get an honest answer under UK and EU air passenger rules - including when you are not owed anything.
01Where did the flight depart from?
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Compensation amounts are fixed by law, so a claims firm wins exactly what you would win yourself - then keeps typically 25% to 50% of it. The airline's claim form is free, escalation through ADR or the CAA is free, and every eligible result here comes with the exact steps to take from your sofa.
Airlines respond differently when you quote the rules back at them. Walk in saying "my flight is covered by UK261, the distance band puts it at £520, and the cause was not extraordinary" and the conversation changes. The checker gives you the amount, the regulation, and the reason in plain English.
UK and other visa-exempt passport holders get at most 90 days in any rolling 180-day window across the whole Schengen area. Entry and exit days both count, and the EES border system now records every crossing automatically. Track where you stand and plan your next trip before you book it.
If you arrive at your final destination 3 or more hours late on a covered flight, UK261 pays £220 for flights under 1,500 km, £350 for 1,500-3,500 km, and £520 for longer flights. EU261 pays €250, €400, and €600 for the same bands. On flights over 3,500 km the amount halves if your delay was under 4 hours. The amount is fixed by law and does not depend on your ticket price.
Airlines can refuse compensation only for events genuinely outside their control, such as severe weather, air traffic control restrictions, or security risks. Technical faults, the airline's own staff strikes, and crew sickness do not count as extraordinary under UK and EU case law - if an airline refuses on those grounds, challenge it.
In England and Wales you can bring a claim for up to 6 years after the flight, and in Scotland for up to 5 years. So flights from several years ago can still be worth claiming for.
No. Compensation amounts are fixed by law, so a claims firm wins exactly the same amount you would win yourself - then keeps typically 25% to 50% of it. Claiming directly with the airline is free, and escalation through ADR or the CAA is also free for passengers.